Write here about a wrong number, write to the casino about money
One mailbox answers for the pages you are reading. Four more belong to the casino, and only those reach your account and the money sitting in it.
A figure here that disagrees with the casino
Write to smartseokings@gmail.com about anything printed on this site: a minimum that has moved, a wagering multiplier that reads differently in the rules, a dead link, a table row you want the source for. Send the address of our page and the place where you saw the other value. That is enough to open the source again, correct the row, or mark it as unconfirmed when the casino has moved the figure since we read it.
This site runs no contact form, which makes what happens to your email short to describe: it lands in one mailbox and is read by one person.
Four casino addresses, and what each one answers
The casino publishes four addresses, and each one lands on a different desk. Send a payout question to the partner address and it gets forwarded before anyone reads it properly.
| Channel | Address | What to send there |
|---|---|---|
| Technical support | support@1xslot.com | Login trouble, a deposit that has not landed, a payout past its window, a promo code the cashier refused, documents for verification. |
| Queries and suggestions | complaints@1xslot.com | A formal complaint about a decision already made: a closed account, a cancelled bonus, a refused withdrawal. |
| Cooperation | support@partners1xslot.com | Affiliate and partnership questions from webmasters and media buyers. |
| Payment agent | agentsbtmk@1xslot.com | Applications to become a payment agent of the casino. |
Live chat is the one channel that needs no address at all. It opens from the site and from the app, runs 24/7, and answers in 6 languages: English, Russian, Spanish, Indonesian, Japanese, Portuguese. A bot takes the first message and hands you to a person when the question needs one, and Casinos Seguros, timing that handover on its own test, waited more than 15 minutes for the human. How the casino support works covers the waiting and what to prepare.
Where these addresses come from
What this guide cannot do for you
You are probably reading this with the casino tab still open, so here is the short part. We see no balances and no account histories. A withdrawal, a block, a password, a cancelled bonus: none of those move from here. If the casino chat is already open in another tab, stay there and finish the conversation: a letter here puts a second person between you and the only desk that can act. What to do with a blocked account walks through that conversation, and why a payout is late covers the other common one.
One person reads this mail. No reply time is promised here, and a question about a single figure comes back faster than one that sends someone back through the casino rule pages. Corrections are read first. English or Russian, either works. What this guide is names that person and says who pays for the pages, which is the second question people send here.
Questions and answers
Can you check my account or move my payout up the queue?
No. Take it to the casino chat, open 24/7, and to support@1xslot.com if the chat hands you off. A decision already made, such as a closed account or a cancelled bonus, goes to complaints@1xslot.com instead.
Is there a phone number for 1xSlots?
The contacts page of the casino lists four email addresses and no phone line. Webopedia and Casinos Seguros, testing the support themselves, also record no phone support. Live chat and email are the two channels.
What do I send when a number here looks wrong?
The address of our page, the figure you are disputing, and where you saw the other value: a link to the casino page or a screenshot of it. That is enough to open the source again and correct the row or mark it unconfirmed.
Will my email address be published or passed on?
No. The address is used to answer you and for nothing else. There is no mailing list here to add it to, and the privacy policy sets out how long a letter stays in the mailbox.